Background
Principles of Shopping Centre Management
Topics 1. Responsibilities of the mall manager
2. Leasing contracts
3. Tenant mix
4. Dealing with tenants
5. Location theory
6. Market research
7. Design principles
8. Shopping centre development
9. Feasibility principles
10. Building services
11. Energy management
12. Sustainability
13. Dealing with customers
14. Managing risk
15. Security
16. Health and Safety
17. Disaster management
18. Customer service
19. Management of expenses and income
20. Financial administration
21. Marketing the mall
22. Future trends
Course Overview!
Facilitator – Prof Chris Cloete
Chris Cloete was Professor at the Department of Construction Economics, University of Pretoria, where he held the endowed SACSC Chair in Shopping Centre Studies (2016-2020).
He has been professor in the Department of Construction Economics, University of Pretoria, since 1990, where he developed the first MSc(Real Estate) degree in South Africa.
He is past Chairman of the SA Property Education Committee, past national councillor of the SA Property Owners’ Association and past president of the Institute of Property Practitioners of S A.
He is author or co-author of more than 150 papers in academic journals and international conferences and is the author or editor of 11 books on property.
He is course leader for a number of regular adult educational courses in real estate.and shopping centre management. These courses have been attended by more than 11 000 delegates over the past 30 years and have also been presented in Nigeria, Ghana, Tunisia and India.
He has received a number of professional and academic awards, including the British Council Fellowship for SA (taken up at Oxford University,UK), received an Outstanding Academic Achiever award at the University of Pretoria, twice received an Award for Innovation on Education at the University of Pretoria, received the first honorary life membership of the SA Council for Shopping Centres and named a Fellow of RICS as Eminent Member.
Who Should Attend?
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Course Programmes!
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