Facilities Management is a process whereby principles of business administration, architecture, behavioural and engineering services are integrated and coordinated within a learning and changing environment typified by the work of the organisation. This process is composed of physical and human assets which are constantly being managed to adapt to change, leading to the economic maintenance, improvement, adaptation, planning, design and management of occupied buildings. This is done through the creation and sustenance of a particular status quoin order that programmatic objectives can be realised and ultimately result in organisational effectiveness (Moeng 1998:22)
FM is about the below key words according to Cloete 2002;

• Integration or coordination
• Adaptation to change
• Management of the workplace (physical and social)
• Realisation of primary objectives
• Organisational effectiveness
• People resources
• Process
• Work of the organisation
• Maintenance of buildings